Frequently Asked Questions

Open Register, enter your name, email, a password with at least eight characters including a letter and a number, and your date of birth. Choose Alberta, check that you are physically located in Alberta, and accept the terms. You can log in as soon as the account is created. The IP address of the registration is stored.

18. You must be 18 or older and physically located in Alberta. The age gate records your answer. A document is still required before you deposit or play.

A person who is at least 18 and physically located in Alberta. People who answer the age gate with under 18 cannot open the form on that browser.

No. One email, one account. An email already used by a closed, paused, or self-excluded account cannot be registered again.

Deposit, withdrawal, casino play, and sports bets require identity status Verified, so age and the account can be checked against AGLC standards.

A JPG, PNG, or PDF. A valid file sets the account to Verified. An empty submission does nothing. The file is not published at a public address.

You confirm that you are physically located in Alberta, and the IP address of the registration is stored. Real-money play is for Alberta.

Interac, Visa, Mastercard, online banking, bank transfer, and debit. Deposits and withdrawals are in Canadian dollars.

Log in, verify your identity, and open Deposit. Choose a method and an amount from C$10 to C$5,000. The casino welcome is 100% up to C$500 and the sports welcome is 100% up to C$200, each with 10× wagering, applied in the cashier.

Open Withdraw. The minimum is C$20, by Interac, Visa, Mastercard, online banking, bank transfer, or debit. Bonus funds stay until the 10× wagering is finished. Identity must be Verified.

The request is recorded and the amount leaves the balance when you submit it. If a payment needs a manual check, support replies within 1 business day.

Online slots, live casino, blackjack, roulette, baccarat, jackpot games, and video poker. Open a title and choose Play. The stake is debited and the return is credited.

Yes. The casino and the sportsbook work in the mobile browser.

Yes. Live blackjack, live roulette, live baccarat, and live game shows are in the live casino. Play settles on your balance.

No. Every round and every bet uses your Canadian dollar balance. There is no separate free-play mode.

Football, basketball, hockey, baseball, soccer, and tennis, including a live board. Prices are decimal. The bet is stored in account history.

Log in, open Limits, and enter a whole number of Canadian dollars per day. The first limit, or a lower one, applies immediately and stops a deposit that would pass it. A higher number, or a blank field that clears the limit, waits 24 hours.

In the account, choose 24 hours, 7 days, or 30 days. You are logged out until that time. The break cannot be ended early.

Open Self-exclusion and choose 6 months, 1 year, 2 years, 3 years, or no end date. That enrols the account in the AGLC centralized self-exclusion program, locks it, and cannot be shortened here.

Use the contact form or email support@albertadesk.com. You get a reference number on the screen. Support is open every day, 9:00–21:00 Mountain Time, and replies within 1 business day.

Send the contact form with the subject Technical Support and include the page address and what you saw. Support replies within 1 business day.