Terms and Conditions

Effective 5 November 2026. These terms govern Horseshoe online casino, operated by American Wagering, Inc.

Introduction

By creating an account, depositing, playing, or betting, you agree to these terms. Public pages still use the age gate and the cookie choice.

Operator

The operator is American Wagering, Inc, One Caesars Palace Drive, Las Vegas, Nevada 89109. Support: support@www.horseshoeonlinecasino.co. Licensed and regulated by the Alberta Gaming, Liquor and Cannabis Commission (AGLC). Class iGaming – Operator. Expiry July 13, 2027. Parent company: Caesars Entertainment, Inc.. AiGC conducts and manages the Alberta market. It does not license the operator.

Alberta

These terms are read under the laws of Alberta and the federal laws of Canada that apply here. The service is for people physically located in Alberta.

Age

You must be at least 18. The age gate stores your answer on this browser for 365 days. If you are under 18, do not register, deposit, or play.

Account

You register with a name, an email, a password of at least eight characters including a letter and a number, a date of birth, Alberta as your province, and the statement that you are physically located in Alberta. The IP address of the registration is stored. One person, one account. You are responsible for the password. An account that is closed, on a break, or self-excluded cannot be opened again on the same email.

Identity

Deposit, withdrawal, casino play, and sports bets require identity status Verified. Upload a JPG, PNG, or PDF. Submitted documents are reviewed against your registration details to confirm your age and identity. Status is set to Pending Verification on submission, Verified when the review confirms your age and identity, and Rejected when documents are invalid or do not match your registration details. Deposits, withdrawals, and play are not available until status is Verified. If your submission is rejected or details do not match, you must resubmit corrected documents. An empty submission does not change the status. The file is stored on the server and is not published at a public address.

Deposits

Deposits are in Canadian dollars, from C$10 to C$5,000, by Interac, Visa, Mastercard, online banking, bank transfer, or debit. The amount is credited when the cashier accepts it. A deposit limit you have set can refuse the payment. No separate fee is charged by this cashier.

Withdrawals

The minimum withdrawal is C$20, by the same methods, to an account in your name. Bonus funds stay until the wagering below is finished. The request is recorded on the account and the amount leaves the balance when you submit it. Withdrawal requests are processed within 3–5 business days. We may decline a withdrawal request if identity verification is incomplete, documents are under review, or the funds are under a wagering requirement. In that case, the amount is returned to your balance and you will be notified by email. If we ask for additional verification documents before releasing the withdrawal, those must be provided before processing continues.

Casino

Slots, live games, blackjack, roulette, baccarat, jackpots, and video poker are offered on this site. Play debits the stake, credits the return, and stores the round. A published return-to-player figure is the studio’s figure for that title. It is not a promise that a session will match it. Nothing on a game page guarantees a win.

If a round is interrupted by a disconnection, server error, or technical fault before a result is determined, the round is voided and the stake is returned to your balance. If a result was determined before the interruption, that result stands. In the event of a software error that produces an incorrect payout, we reserve the right to correct the balance and settle the round at the correct amount. Disputed rounds can be raised through the contact form.

Sportsbook

Football, basketball, hockey, baseball, soccer, and tennis, including live events, are priced in decimal odds. The stake is debited when the bet is placed. A winning return is credited from that price, and the bet is listed in account history.

A bet is settled at the price confirmed and accepted at the time you placed it. If the price changes between your selection and confirmation, the updated price is shown before you submit. Live bets are accepted subject to price and market availability at the moment of submission; a delay in acceptance may result in a changed price or refusal. Postponed, abandoned, or cancelled events: bets are voided and stakes returned unless the event is rescheduled and completed within 48 hours of the original start time. If part of an accumulator is voided, the bet is settled as if that selection was not included. Overtime, penalty shootouts, and extra time are included in the result unless the market description states otherwise. Official results from the governing body of the sport are used for settlement. Any palpable error in a price is not binding and bets placed on it will be voided.

Live Betting

Live in-play bets are accepted subject to availability. We may suspend a market at any time during an event. A bet submitted during a suspension or after the closing of a market will not be accepted. There may be a delay between play and the display of updated prices; bets placed during this delay are accepted at the displayed price unless the market is suspended.

Promotions

Casino welcome: 100% of the deposit, up to C$500. Sports welcome: 100% of the deposit, up to C$200. Wager the bonus 10× before that bonus can be withdrawn. Casino stakes count in full toward the casino bonus. Sports stakes count in full toward the sports bonus. They do not count toward each other. Each offer is once per account. You can choose no bonus in the cashier. Offers are for customers who are 18 or older and physically located in Alberta. Bonuses expire 30 days after they are awarded. Slots, live games, blackjack, roulette, baccarat, jackpots, and video poker count toward bonus wagering. Bonus funds may not be used for certain promotional games if noted in the specific offer. Maximum stake when a bonus is active is C$20 per round or bet. We reserve the right to cancel a bonus if terms are breached or if fraudulent activity is suspected.

Limits

You can set a daily deposit limit, a daily loss limit, and a daily time limit. A lower limit, or the first limit, applies immediately and stops the deposit or the stake that would pass it. Raising or removing a limit waits 24 hours. Time limits track the total active duration of your gaming sessions from your first play until the last activity in that session.

Breaks

A break of 24 hours, 7 days, or 30 days logs you out until it ends. It cannot be ended early.

Self-exclusion

Self-exclusion enrols the account in the AGLC centralized self-exclusion program for 6 months, 1 year, 2 years, 3 years, or with no end date. The account locks. The period cannot be shortened here. Marketing stops. If you have a remaining balance when you enrol, contact support to arrange the return of those funds. The public page for the program is selfexclusion.ca.

Responsible gambling

Gambling is entertainment with a cost, not income. The site will not describe a win as guaranteed. Tools and help lines are on the responsible gambling page.

One account and closure

After 5 wrong passwords, login waits 15 minutes. You can request account closure through the account settings. If you have a remaining balance, contact support to arrange the return of those funds before closing. After closure, login is refused and the account record is retained for regulatory and legal purposes.

Payments and monitoring

Deposits, withdrawals, stakes, and returns are recorded. We may refuse a transaction, ask for another document, or close an account. AiGC conducts and manages commercial duties for the market, including anti-money-laundering duties that sit with the market body.

Privacy

Personal information is handled as the privacy policy says. The controller is American Wagering, Inc.

Liability

Outcomes are settled by the game or the posted price. We are not liable for a loss of profit. Nothing on the site excludes liability that Alberta law does not allow to be excluded.

Intellectual property

Game names and provider names belong to their owners. Logos of AGLC, GameSense, the Responsible Gambling Council, 211, Interac, Visa, and Mastercard identify those organizations and the methods we accept. They are not a licence to reuse the mark.

Disputes

Write through the contact form, describing the issue and the transaction or round reference. We aim to reply within 1 business day. If you are not satisfied with the response, you may request escalation to a senior review. A further step is a claim in the Alberta courts, or a complaint to AGLC. Personal-information complaints can go to the Office of the Information and Privacy Commissioner of Alberta.

Changes

A material change is posted at least 14 days before it applies. A limit or an exclusion already stored keeps the timing that applied when you set it.